{"id":6416,"date":"2025-12-02T04:26:05","date_gmt":"2025-12-02T04:26:05","guid":{"rendered":"https:\/\/www.dbmultiservices-turismostp.com\/?page_id=6416"},"modified":"2025-12-02T04:28:22","modified_gmt":"2025-12-02T04:28:22","slug":"partner-policy-for-db-multiservicesturismo","status":"publish","type":"page","link":"https:\/\/www.dbmultiservices-turismostp.com\/index.php\/partner-policy-for-db-multiservicesturismo\/","title":{"rendered":"Partner policy for D&#038;B MultiservicesTurismo"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6416\" class=\"elementor elementor-6416\">\n\t\t\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-6b76afd elementor-section-boxed elementor-section-height-default elementor-section-height-default ct-header-fixed-none ct-row-max-none\" data-id=\"6b76afd\" data-element_type=\"section\">\n            \n                        <div class=\"elementor-container elementor-column-gap-default \">\n                    <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b63740a\" data-id=\"b63740a\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\n                    \n        \t\t<div class=\"elementor-element elementor-element-6d3a9e5 elementor-widget elementor-widget-text-editor\" data-id=\"6d3a9e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div>Partner policy for D&amp;B Multiservices<\/div><div>\u00a0 \u00a0Turismo\u00a0 \u00a0 \u00a0<\/div><div>This policy sets out the terms for hotels, guesthouses, vehicle rental companies, tour guides, restaurants, and event organisers (\u201cPartners\u201d) participating on the D&amp;B Multiservices Turismo platform in S\u00e3o Tom\u00e9 and Pr\u00edncipe.<\/div><div>\u00a0<\/div><div>Scope and definitions<\/div><div>Platform: D&amp;B Multiservices Turismo\u2019s marketplace connecting travellers to Partner services.<\/div><div>Partner: Any business offering services (accommodation, transport, tours, dining, events) through the Platform.<\/div><div>Booking: A confirmed reservation or purchase made via the Platform.<\/div><div>Platform service fee: The fee charged by the Platform for facilitating Bookings.<\/div><div>\u00a0<\/div><div>Fees and payment<\/div><div>Service fee: A platform service fee of 2% applies to the gross value of each Booking made through the Platform.<\/div><div>Settlement: The Platform will remit Booking proceeds to Partners net of the 2% service fee.<\/div><div>Timing: Standard settlement: within 7 business days after service delivery or guest check-out, unless otherwise agreed in writing.<\/div><div>Currency: Payments are processed in the currency displayed at checkout; exchange differences are borne by the Partner.<\/div><div>Taxes: Partners are responsible for assessing, collecting, reporting, and remitting all applicable taxes (e.g., VAT, municipal or tourism taxes).<\/div><div>Invoices: Partners authorize the Platform to issue self-billing statements reflecting Bookings, fees, adjustments, and net payouts.<\/div><div>Adjustments: Chargebacks, refunds, cancellations, or fraud-related reversals will be deducted from future payouts or invoiced to the Partner if insufficient funds exist.<\/div><div>Late payments: Any amounts due to the Platform (e.g., negative balances) must be settled within 10 business days; late amounts may accrue reasonable administrative charges.<\/div><div>\u00a0<\/div><div>Partner obligations<\/div><div>Accuracy: Provide complete, accurate, and up-to-date listings, prices, availability, and service descriptions.<\/div><div>Compliance: Operate with all required licenses, permits, insurance, and legal compliance (including health, safety, transport, and tourism regulations).<\/div><div>Service quality: Deliver services as described, on time, and to professional standards; address customer issues promptly and respectfully.<\/div><div>Pricing parity: Offer prices and availability equal to or better than publicly available direct channels, unless a prior written exception is agreed.<\/div><div>Responsiveness: Acknowledge Platform and customer communications within 24 hours for operational matters and 48 hours for non-urgent issues.<\/div><div>Cancellations: Notify the Platform immediately of any changes, overbookings, or cancellations; collaborate on guest relocation or alternatives where feasible.<\/div><div>\u00a0<\/div><div>Booking, cancellations, and refunds<\/div><div>Policies: Partners must publish clear cancellation, modification, and refund terms; these become binding once displayed on the Platform.<\/div><div>Guest-initiated changes: Refunds or modifications are processed per the Partner\u2019s published policy.<\/div><div>Partner-initiated cancellations: If the Partner cancels, the Partner bears reasonable costs (e.g., guest relocation, rate difference) as coordinated with the Platform.<\/div><div>No-shows: Handled according to the Partner\u2019s published policy; documentation may be required.<\/div><div>Disputes: Provide evidence (e.g., logs, messages, photos) upon request to resolve Booking disputes.<\/div><div>\u00a0<\/div><div>Content and branding<\/div><div>License: Partners grant the Platform a non-exclusive, royalty-free license to use Partner trademarks, logos, images, descriptions, and rates to market services.<\/div><div>Standards: Content must be accurate, lawful, non-infringing, and free of misleading claims; Partners are responsible for rights to all media provided.<\/div><div>Updates: Partners must keep content current; the Platform may edit for formatting without altering meaning.<\/div><div>\u00a0<\/div><div>Data protection and privacy<\/div><div>Customer data: Use customer data solely to fulfill Bookings and provide agreed services; do not sell or misuse customer data.<\/div><div>Security: Maintain reasonable administrative, technical, and physical safeguards to protect data.<\/div><div>Compliance: Adhere to applicable data protection laws; promptly notify the Platform of any data incident affecting Platform-originated customer data.<\/div><div>\u00a0<\/div><div>Conduct and compliance<\/div><div>Legal standards: No unlawful, discriminatory, fraudulent, or harmful practices.<\/div><div>Health and safety: Maintain appropriate safety measures, hygiene standards, and insurance coverage relevant to services offered.<\/div><div>Reviews: Do not manipulate ratings or reviews; encourage genuine feedback only.<\/div><div>\u00a0<\/div><div>Platform rights<\/div><div>Verification: The Platform may request documentation to verify legality, quality, pricing, and availability.<\/div><div>Suspension: The Platform may suspend or remove listings for non-compliance, poor performance, or risk concerns.<\/div><div>Updates: The Platform may update technical or operational requirements; Partners agree to reasonable cooperation.<\/div><div>\u00a0<\/div><div>Liability and indemnity<\/div><div>Partner responsibility: Partners are solely responsible for the delivery and safety of their services and for obligations to customers.<\/div><div>Indemnity: Partners agree to indemnify and hold harmless the Platform from claims arising out of Partner services, content, or legal non-compliance.<\/div><div>Limitation: To the maximum extent permitted by law, the Platform\u2019s liability to the Partner is limited to the total service fees paid by the Partner in the preceding 6 months.<\/div><div>\u00a0<\/div><div>Term, termination, and survival<\/div><div>Term: This policy applies from the date the Partner begins listing on the Platform.<\/div><div>Termination: Either party may terminate with 14 days\u2019 written notice; immediate termination may occur for material breach, illegality, or risk to customers.<\/div><div>Survival: Fee obligations, indemnities, data and confidentiality duties, and dispute terms survive termination.<\/div><div>\u00a0<\/div><div>Dispute resolution and governing law<\/div><div>Good-faith resolution: Parties will attempt to resolve disputes through good-faith discussions within 15 days of notice.<\/div><div>Escalation: If unresolved, disputes may proceed to mediation or competent courts in S\u00e3o Tom\u00e9 and Pr\u00edncipe.<\/div><div>Law: Governed by the laws of S\u00e3o Tom\u00e9 and Pr\u00edncipe.<\/div><div>\u00a0<\/div><div>Amendments and notices<\/div><div>Updates: The Platform may amend this policy with notice; continued use after the effective date constitutes acceptance.<\/div><div>Notices: Provided via registered email or the Partner portal and deemed received within 2 business days.<\/div><div>\u00a0<\/div><div>Acceptance<\/div><div>By listing services on D&amp;B Multiservices Turismo, the Partner acknowledges and agrees to this Partner Policy, including the 2% platform service fee. If you need custom terms (e.g., special settlement cycles or negotiated rates), contact us to arrange a written addendum.<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\n        <\/div>\n                    <\/div>\n        <\/section>\n        \t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Partner policy for D&amp;B Multiservices\u00a0 \u00a0Turismo\u00a0 \u00a0 \u00a0This policy sets out the terms for hotels, guesthouses, vehicle rental companies, tour guides, restaurants, and event organisers (\u201cPartners\u201d) participating on the D&amp;B Multiservices Turismo platform in S\u00e3o Tom\u00e9 and Pr\u00edncipe.\u00a0Scope and definitionsPlatform: D&amp;B Multiservices Turismo\u2019s marketplace connecting travellers to Partner services.Partner: Any business offering services (accommodation, transport, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6416","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.dbmultiservices-turismostp.com\/index.php\/wp-json\/wp\/v2\/pages\/6416","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dbmultiservices-turismostp.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dbmultiservices-turismostp.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dbmultiservices-turismostp.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dbmultiservices-turismostp.com\/index.php\/wp-json\/wp\/v2\/comments?post=6416"}],"version-history":[{"count":4,"href":"https:\/\/www.dbmultiservices-turismostp.com\/index.php\/wp-json\/wp\/v2\/pages\/6416\/revisions"}],"predecessor-version":[{"id":6422,"href":"https:\/\/www.dbmultiservices-turismostp.com\/index.php\/wp-json\/wp\/v2\/pages\/6416\/revisions\/6422"}],"wp:attachment":[{"href":"https:\/\/www.dbmultiservices-turismostp.com\/index.php\/wp-json\/wp\/v2\/media?parent=6416"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}